ITSM Integration — ServiceNow & Jira Service Management
Connect Smart Lockers to
ServiceNow & Jira
RIFE Smart Lockers integrate with ServiceNow and Jira Service Management — triggering locker assignments from ITSM tickets, syncing asset data, and automatically closing break-fix loops.
From ITSM Ticket to Locker — Automatically
When an employee raises a hardware fault ticket in ServiceNow or Jira, the locker system is triggered automatically — no manual handover between IT and facilities.
ServiceNow & Jira Service Management
- Trigger locker assignment from incident or request ticket
- Sync CMDB asset records with locker inventory
- Auto-update ticket status on locker collection and return
- Write transaction data back to ServiceNow asset record
- REST API integration via ServiceNow Flow Designer
- Trigger locker assignment from Jira hardware request issue
- Sync asset inventory with Jira Assets (formerly Insight)
- Auto-transition issue status on locker collection and return
- Write transaction data back to Jira issue comments or fields
- REST API integration via Jira Automation rules
Why ITSM Integration Matters
Locker assignments are triggered automatically from ITSM ticket approval — IT staff do not need to manually coordinate with facilities.
Ticket status is updated automatically when the employee collects and returns the device — no manual ticket updates required.
Locker inventory and ITSM asset records stay in sync — serial numbers, locations, and loan status updated in both systems.
Ready to Connect Your ITSM Platform?
Talk to our integration team to configure ServiceNow or Jira integration for your RIFE Smart Locker deployment.
Talk to Integration TeamREST API Docs